Refund Policy

At Disconnect, we strive to provide valuable learning experiences through our courses, including our flagship program Be Screen Smart. Before you purchase and enroll in any of our courses, please carefully read our Return & Refund Policy. By purchasing from us, you agree to the following terms:

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1. No Refund Policy

All sales are final, and we follow a strict no-refund policy. Once a course has been purchased, no cancellations or refunds will be processed under any circumstances.

 

2. Rescheduling Instead of Refunds

If you are unable to attend the course on your scheduled date after successful enrollment, we do not issue refunds. However, you may request to reschedule your session to an available future date, subject to our approval and availability of the sessions. Only one reschedule request per participant will be entertained.
Please contact us at disconnectonline@gmail.com as soon as possible to request a reschedule.

 

3. Transfer of Enrollment

If you cannot attend and prefer not to reschedule, you may transfer your enrollment to another participant (such as a colleague, friend, or family member) by notifying us at least 48 hours before the scheduled session, subject to our approval.

 

4. Complaints or Concerns

We value your satisfaction and are here to help:

If for any reason you are unhappy with your purchase or experience, you may write to us at disconnectonline@gmail.com. We value your feedback and will do our best to address your concerns promptly. Our team will aim to respond within 30 (thirty) business days and work toward resolving your concerns promptly.

 

5. Our Company’s Discretion

All decisions regarding rescheduling, transfer of enrollment, or any exceptional cases will be made at the sole discretion of Disconnect.
We reserve the right to update or amend this policy without prior notice. The latest version of this policy will always be available on our official website.

 

6. Compliance

We are committed to maintaining full compliance with all applicable laws and regulations in India, including but not limited to consumer protection guidelines under the Consumer Protection Act, 2019 and rules governing online transactions. All customer data and transactions are handled securely and in accordance with relevant legal standards to ensure transparency and fairness in all our operations.

 

7. Dispute Resolution & Arbitration

If any dispute arises regarding your purchase, we encourage you to first reach out to us at disconnectonline@gmail.com so that we can attempt to resolve the matter through good-faith negotiations.

 

 

In the event that negotiations fail, the dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, and the seat and venue of such arbitration shall be Delhi, India. The arbitration proceedings will be conducted in New Delhi, in English, and the decision of the arbitrator will be final and binding on all parties.